Once you place your order, please allow 24-48 hours for entry and confirmation. Stock orders will ship within one week. If your product requires customization, it will take approximately 4-6 weeks from order to shipment. If you require a faster ship date, please contact us at 800–743-7738 to discuss your options.
Delivery takes approximately 3-10+ business days from the date the shipment leaves our factories in Watertown, SD, Greenwood, AR, or Springfield, OR. Once your order is shipped, you will receive an email with your tracking information. A signature is required upon delivery.
Apollo Lasers, Sani-Cover Face Rest Covers, and EPD Package 2's are shipped via UPS or Fed Ex Ground Standard Service within the 48 continental United States. For deliveries to APO/FPO, Alaska, and Hawaii shipping will be via the United States Postal Service or FedEx, with the rate pending regulations on size and weight of the ordered item(s).
Please email us at service@pivotalhealthsolutions.com or call 1-800–743-7738 and we will quote and collect payment by phone for your individual shipping needs.
Standard freight delivery options will be quoted once your order is placed. Standard delivery also known as curbside will be picked up from the shipping facility and will be delivered via truck to the destination curbside. It will be the customer’s responsibility to move the freight inside from the drop off point and will NOT include inside delivery.
Larger, palletized items such as volume orders of product and Electric EPD's will be shipped via LTL freight carrier. Curbside Delivery, Lift Gate and Notification are included in our standard service. We quote this service as it is the most affordable and convenient for most of our customers. The items will be packaged on a pallet, and will require that you unband, remove the item and discard the debris. The shipping company will only deliver the item. If you require inside delivery, delivery up stairs, debris removal or set up, these can all be arranged, but require a custom ship quote and additional charges. Please note that each freight company can be slightly different in the exact level of service they provide as they are independently operated.
IF YOU HAVE A LOADING DOCK AT YOUR FACILITY, PLEASE NOTE THAT ON YOUR ORDER. This will help us arrange your freight properly. Please note each freight company can be slightly different in the exact level of service they provide as they are independently operated.
Dock to dock: The customer is responsible for moving the item from the delivery truck, either by loading dock or forklift.
Curbside: The shipping company will call to confirm a delivery appointment, and the item will be delivered at the curb for the customer.
Inside: The shipping company will call to confirm a delivery appointment, and the item and pallet will be delivered inside the front door of your facility.
White Glove: Your most convenient option, White Glove delivery costs more than Inside delivery. It includes a phone call to confirm a delivery appointment, two-man delivery and placement in your room of choice, as well as unpacking and debris removal.
For multiple unit or volume supply purchases, better shipping rates are available. Please contact us and we will work with you to determine a rate based on the size and destination of your order.
Shipping options such as expedited delivery and insurance are available for additional costs. Please contact us to find out more.
If you notice that your product packaging appears damaged and you suspect shipping damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact us immediately so we may assist you with the freight claim process.
Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials.
Our products are proudly made in the United States, and you can trust that your order will be quickly processed and safely delivered.
We are customer driven in all we do and strive daily to enhance and improve your experience with us.
Toll Free: 800.743.7738
Phone: 605.753.0110
Armedica by Pivotal Health Solutions
212 Bell Road
Greenwood, AR 72936